eConsult
Get sick notes, GP letters and recent test results online.
Fill out a quick form and get what you need by the end of the next working day or sooner.
Get started
Complaints procedure
We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Service Authority. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make complaint, please write to our practice manager at the Istead Rise Surgery address, detailing your concerns. Your concerns will be reviewed and a decision made on how best to undertake the investigation.
Once the matter is investigated, you will receive a full response, in which we will try to address your concerns, provide you with an explanation and discuss any action that may be needed.
Comments and suggestions
The practice endeavours to provide a friendly and efficient service to all our patients. We welcome suggestions on how we can improve our services to you and a suggestion box is provided at each surgery for this purpose. Suggestions for improvements can also be made by completing the online form.