Prescriptions

We will issue repeat prescriptions at the doctor’s discretion.  This is normally for patients on long term treatment. Repeat prescription requests can be made in writing or by coming to the surgery when we are open. You can also request prescriptions via the NHS App, see below. Sorry, but to avoid mistakes, we cannot take prescription requests by phone.

You can only order items on your repeat prescription list.  We will not issue any other requests.

We are unable to take orders or issue prescriptions at weekends, public holidays or out of normal surgery hours.

Allow 48 hours before collection and make allowances for weekends and public holidays.

Give exact drug names when ordering.

Enclose a stamped, self-addressed envelope if you want us to post your repeat prescription back to you.

If you want it sent directly to a chemist, please mark the request clearly to show this.

NHS App

To order online repeat prescriptions - please register for and use the NHS App

The NHS App can be found here: www.nhs.uk/nhs-services/online-services/nhs-app

Dispensing

We have provision to dispense prescriptions to Istead Rise and Shorne patients who live more than one mile from a chemist. The Health Service Regulations on this matter are very strict and this service can only be offered to those patients who register as dispensing when they join the practice or move house. For further information, please telephone the surgery and a member of our dispensary staff will be pleased to answer your enquiries. The practice also offers a delivery service for housebound dispensing patients, with deliveries on Tuesdays and Fridays. During the COVID 19 National Emergency, the practice is also providing deliveries to patients who have been advised they are in the High Risk Shielding Group, where they have no family, friends or carers who can collect medicines from the surgery on their behalf.

Dispensary opening hours

For those patients able to use the practice dispensaries, opening times are as follows:

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z

Find a Pharmacy

Find a pharmacy near to you

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

• Coughs
• Colds
• Sore throats
• Tummy trouble
• Aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.