Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long term treatment. Repeat prescription requests can be made in writing or by coming to the surgery during opening time Monday to Friday. They may also be requested via the NHS App, see below. Sorry, but to avoid mistakes, we cannot take requests by phone.
Only items on your repeat prescription list can be ordered this way, any other requests will not be issued.
We are unable to take orders or issue prescriptions at weekends, public holidays or out of normal surgery hours. Please allow 48 hours before collection and make allowances for weekends and public holidays. Where possible give exact drug names when ordering. Please enclose a stamped, self-addressed envelope if you want us to post your repeat prescription back to you. If you want it sent directly to a chemist, please mark the request clearly to show this.
NHS App
To order online repeat prescriptions - please register for and use the NHS App
The NHS App can be found here: www.nhs.uk/nhs-services/online-services/nhs-app
Dispensing
We have provision to dispense to Istead Rise and Shorne patients who live more than one mile from a chemist. The Health Service Regulations on this matter are very strict and this service can only be offered to those patients who register as dispensing when they join the practice or move house. For further information, please telephone the surgery and a member of our dispensary staff will be pleased to answer your enquiries. The practice also offers a delivery service for housebound dispensing patients, with deliveries on Tuesdays and Fridays. During the COVID 19 National Emergency, the practice is also providing deliveries to patients who have been advised they are in the High Risk Shielding Group, where they have no family, friends or carers who can collect medicines from the surgery on their behalf.
Dispensary opening hours
For those patients able to use the practice dispensaries, opening times are as follows:
Istead Rise
| Monday |
8.45am to 12.00pm |
3.00pm to 6.30pm |
| Tuesday |
8.45am to 12.00pm |
3.00pm to 6.30pm |
| Wednesday |
8.45am to 12.00pm |
3.00pm to 6.30pm |
| Thursday |
8.45am to 12.00pm |
3.00pm to 6.30pm |
| Friday |
8.45am to 12.00pm |
3.00pm to 6.30pm |
Shorne
| Monday |
8.45am to 12.00pm |
3.30pm to 6.30pm |
| Tuesday |
8.45am to 12.00pm |
3.30pm to 6.30pm |
| Wednesday |
8.45am to 12.00pm |
|
| Thursday |
8.45am to 12.00pm |
3.30pm to 6.30pm |
| Friday |
8.45am to 12.00pm |
|
Questions about your prescription
If you have questions about your medicine or your prescription please contact the surgery.
Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.
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