The universal telephone number of the practice is 0300 456 2305 with each surgery having its own number as well.
Istead Rise Surgery Telephone: 01474 247003
Shorne Village Surgery Telephone: 01474 247003
Summerhouse Surgery Telephone: 01322 402210
Out of Hours: Call 111 or visit 111.nhs.uk
Contact Us Online (eConsult): https://downswaymedicalpractice.webgp.com/
Get sick notes, GP letters and recent test results online.
Fill out a quick form and get what you need by the end of the next working day or sooner.
Patient Access: www.patientaccess.com
NHS App: www.nhs.uk/nhsapp
Find your NHS number here
You do not need to know your NHS number to use NHS services, but it can be useful to have it
Disabled Access
At all surgeries reserved car parking spaces for the disabled are marked near the front door. Wheelchair access to the building is via a ramp to the front entrance.
At Istead Rise Surgery a disabled patients' WC is provided near the lift and another is available on the first floor.
At Shorne Surgery a disabled patients' WC is provided near the doctors' consulting rooms.
At Summerhouse Surgery a disabled patients' WC is provided in the waiting area.
All three sites have lifts. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.
Surgery Times
Surgery Times - Istead Rise
Reception Hours: 8.30am to 6.30pm Monday to Friday.
Surgery Times - Shorne
Reception hours 8.30am to 12.00pm and 3.30pm to 6.30pm, Monday, Tuesday and Thursday. 8.30am to 12.00pm Wednesday and Friday.
The telephone is always answered centrally at Istead Rise.
When surgery is closed please contact Istead Rise for any enquiries.
Surgery Times - Summerhouse
Reception hours: 8.30am to 6.30pm Monday to Friday.
Out Of Hours
Our telephones are manned from 8.30am to 6.30pm. Please follow the advice given on the telephone system if your usual surgery is closed. In cases of dire emergency, telephone 999.
For evening and weekend emergencies, telephone NHS 111 by dialing 111 or visiting 111.nhs.uk. But remember; ring 999 in cases of dire emergency.
Enhanced Access to General Practice
Local GP practices are working together to offer patients evening and weekend appointments in Swanscombe Medical Practice - that means you are able to see a GP, nurse or other health professional at a time which is most convenient for you. (Use the Ebbsfleet Academy address to access services at swanscombe - The Ebbsfleet Academy, Southfleet Road, Swanscombe, DA10 0BZ)