All patient information is considered to be confidential and we comply fully with the Data Protection Act. All employees have access to this information in relation to their role and have signed a confidentiality agreement. Information may be shared, in confidence, with other NHS organisations in the interests of patient care.
CCTV is installed internally in public areas and externally for security at Summerhouse Surgery. Recordings are used entirely at the discretion of the partners including provision of images to the police or other official bodies, and will otherwise comply with the practice’s Data Protection registration.
Please note that it is the practice’s policy to record telephone calls for the purposes of patient and staff care, security, and dispute resolution. Recordings and their use will be at the partners’ discretion and will also comply with the practice’s Data Protection registration.
Following the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018, the practice has reviewed it’s privacy policies relating to the way we store, use and share information. The relevant privacy notices are:
DWMP General Privacy Notice
DWMP Research Privacy Notice
DWMP Legal Requirements Privacy Notice
DWMP National Screening Programmes Privacy Notice
Patients also have a right to access their data, by making a Subject Access Request. The application form can be found here:
Subject Access Request Form
Patients can also access their records electronically, via "My patient Services". The initial application form will provide access to appointment booking, prescription ordering and a summary of your key medical conditions, medication and allergies. If you require detailed record access, please complete the separate application form for this as well. Please note you can sign up immediately for appointments booking by following this link: https://www.patient-services.co.uk/login
DWMP Online Services Application Form
DWMP Detailed Records Access Online Request Form
Detailed Records Access Information Leaflet